Find out how a family-owned business introduced a tailored digital inventory management system unique to their operational needs which has enhanced customer experience and increased online sales by 20%.
About the company
Nutty Delights is Ireland’s first and only retailer specializing in gourmet nuts, dried fruits, and nut products. As a family-owned business, they have made their mark in the market by offering high-quality, sustainably sourced products through both their brick-and-mortar stores in Georges Street Arcade and Jervis Centre and their online platform.
Nutty Delights (opens in a new tab)
The Challenge
The primary challenge Nutty Delights faced was a lack of real-time understanding of their inventory across both their warehouse and retail kiosks. The manual process hindered their efficiency in inventory management, order fulfilment, and their overall customer experience.
To address this, they undertook a digital project aimed at increasing the company’s online sales, improving their inventory management and customer experience, while also enhancing the design and functionality of their e-commerce platform.
What did they do?
With the help of a digital consultant, they developed a comprehensive digital inventory management system for client quotations and inventory management which enabled them to have a better understanding of their stock levels across the company’s stores and online platform.
This system was designed and launched in close collaboration with their staff, ensuring it was tailored to their unique operational needs.
How did it help?
The implementation of the digital inventory management system led to a significant reduction in manual inventory tracking errors. It has improved their efficiency in order fulfilment, while also enhancing customer satisfaction due to better stock management and faster response times.
An increase in online sales by 20% is attributable to the company’s improved e-commerce functionality and cost savings through a more efficient inventory management. By monitoring their revenues and expenses they now have the ability to make data-driven decisions which supports their long-term growth and sustainability.
Conclusions and future outlook
“Digitalisation has revolutionized the way we operate at Nutty Delights. It has streamlined our processes, made our operations more efficient, and significantly enhanced our customer experience. This journey has not only supported our growth but also reinforced our commitment to innovation and sustainability in the retail sector”