Find out how an outdoor multi-activity adventure park made the big switch from traditional pen-and-paper records to a custom-designed digital form to streamline their visitor registration process and improve the service they offer to their customers.
About the company
Navan Adventure Centre based in Boyne Valley, Co. Meath offer a range of outdoor activities aimed at keeping both children and adults active and engaged. They host school tours, corporate events, and social gatherings like birthday parties, along with annual events such as the National Cross-Country Championships. Their facility includes indoor amenities like locker rooms, showers, and a coffee shop.
Read more about Navan Adventure Centre (opens in a new tab)
The Challenge
The main aim of their digital project was to streamline their visitor registration process and increase efficiencies at check in. The company faced a significant challenge due to their traditional pen-and-paper method they used for logging visitor details at the centre.
With a substantial annual visitor count, the requirement to store these paper records led to an accumulation of documents. This process was not only space-consuming but also caused delays for their visitors during entry as they needed to manually process, check, and file these records. Recognising these inefficiencies, the company was interested in exploring the implementation of a digital system to replace the paper-based method for logging visitor data.
What did they do?
Navan Adventure centre collaborated with a digital mentor to explore various solutions to their check in processes. After considering numerous digital tools, they decided on a custom-designed digital form which would simplify the process for their customers and check in team.
The bespoke digital form they developed was user-friendly for both their staff and visitors, allowing for fast and accurate data collection and storage.
How did it help?
This project has highlighted the potential of simple digital solutions to improve their business and has simplified their visitor registration process which has enhanced their customer’s experience. The introduction of the digital system has significantly sped up their check-in process which has enabled them to streamline their operations.
This digital transformation has successfully eliminated the need for paper records, along with the associated storage and filing costs, the reduction in paper usage contributes to their sustainability goals, visibly reducing Navan adventure centre’s carbon footprint.
Conclusion and future outlook
“Completing the project has helped identifying other areas within our operations where digital solutions can be applied. We are now exploring further digital projects that will help save time and simplify the management and operation of our business as well as help improve the service we offer to customers”
