From fragmented to streamlined: see how one of Ireland’s leading names in tile, timber and paint solutions used digital to optimize their technological infrastructure.
About the company
Grain and Groove based in Navan are a well-established business in the tile, timber, and paint industry. They operate two shops—one specializing in tile and timber products and the other, the Paint Mill, focusing on cash sales. They offer a complete service from start to finish with all of their products right down to the fitting for hassle free room transformations.
Grain and GrooveThe Challenge
Grain and Groove’s challenges revolved around the disjointed nature of their existing systems. They had various programmes for accounting, calendar scheduling and a CRM system.
The lack of integration between these systems lead to inefficiencies, particularly with duplicate data entry issues. Their digital project involved addressing these challenges to establish a more efficient and cohesive workflow.
What did they do?
To tackle these challenges, Grain and Groove implemented several strategic solutions, they started by unifying appointments and tasks using Microsoft Outlook, and introduced a cloud-based platform that allowed them to create their own applications and project management software to enhance workflow efficiency.
How did it help?
These changes helped address specific pain points for the company such as stock management discrepancies, CRM system gaps, and overall workflow inefficiencies.
While progress is ongoing, these implemented solutions aim to optimize the business’s technological infrastructure. By addressing issues with stock management, CRM system, and workflow, the company aims to achieve a smoother operational process and elevate customer data management.
Conclusions and future outlook
“Grain and Groove expects that digitalization efforts will significantly impact their operations. The changes made align with their overarching goal of a streamlined and cost-effective operation. The ongoing investigations and recommended actions underscore the commitment to fully realizing the benefits of digitalization in enhancing their business processes and overall performance. As they progress, the company looks forward to a more efficient and technology-optimized future.”